Water is always off
July 20, 2026 - Review from Apartments.com
Living here has meant near-constant water outages with minimal communication. In the 10 months I’ve lived here, water has been shut off at least 7 times — often for 12+ hours, sometimes with no notice at all. Just this week we had outages two days in a row (7/17 and 7/19), the second starting at 7:30 AM with no warning.
Management typically doesn’t tell residents in advance, doesn’t give updates on duration, and is unresponsive when you try to get information during an outage. The frequency ...
suggests the underlying plumbing problems are never actually being fixed, just patched — and will likely keep happening.
If reliable water service matters to you, think twice before signing here.
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Property Manager Responded
July 23, 2026
We've sent our dedicated management team your feedback, and it's important we clarify that this does not reflect the experience we aim to provide here in our community. It's very important to us that our valued residents feel heard, taken care of, and met with attentive service. We care deeply that this is a pleasant and comfortable place to call home, and we'd sincerely appreciate the opportunity to further review the concerns you've expressed here regarding the water in your apartment home as soon as possible. Our team is available at (623) 283-6830 to answer any questions you may have and offer insight, and we truly look forward to speaking with you.
Property Manager Responded
July 30, 2026
Hi there. We want you to know that our management team has carefully reviewed your feedback, and it's incredibly important to us that you feel heard. To offer insight regarding your concerns, our community has unfortunately faced underground plumbing pipe breaks that have required repairs involving temporary water shutoffs. Our team always makes every effort to provide our valued residents with advance notice whenever possible. However, in some situations, the repairs are an emergency that requires the water to be shut off immediately to prevent further damage and complete the necessary repairs safely. We are doing everything we can to manage these issues as efficiently as possible while working toward a long-term resolution. Our team sincerely apologizes for any inconvenience this has caused, and we're available at (623) 283-6830 to answer any additional questions you may have. We're here to help in any way that we can.
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