Bad maintenance/management define this place
May 31, 2026 - Review from Apartments.com
The maintenance/management of this community has fallen off dramatically over the past several months. Whenever we submit a maintenance request, pick a random number between 0 and 35, and that's how many days it will take to be addressed. They don't offer appointments, so residents often have to be prepared for maintenance employees to possibly enter the unit from 9-5 on weekdays, potentially for stretches of several weeks at a time. Phone calls, voicemails, and e-mails to remind employees of ...
maintenance requests, or ask for a status update from the leasing office, are almost always ignored. I sometimes have to find ways to be at home during the day (telework, etc.) to visit the office in person to ensure that tasks are addressed. For example, my heat went out several times during the winter and there wasn't urgency to get it fixed; several days often went by before it was fixed, with no responses given to any of my attempts to reach staff (except for visiting the office in person). I had to beg repeatedly to get them to offer me space heaters, in the meantime. My HVAC went out again in April, and it took them 17 days to fix it (no fan in the meantime to circulate air). It would've been much longer without my persistence. My dishwasher had significantly rusty racks, and it took them 3 months to provide replacement racks, and that was with repeated queries from me. It is very frustrating living in this community.
They don't do preventive maintenance like checking seals, caulk, etc. so the resident has to monitor. They also have an exterminator that comes twice a month to the property area, but no more often than that, which could be an issue if something happened at the wrong time. The wall electrical sockets are "child proof" but are actually difficult to push a plug into, for most adults, based on experience of all of my guests and I. The plumbing systems are less robust than the places I've lived at in the past, so I've learned to flush more often, snake the sink drain periodically, etc. to try to avoid needing to plunge or call maintenance.
It's sad because the apartments are beautiful, the faux hardwood floors are a nice touch. They are pretty spacious, and the lighting is good. It's a good location and the area is pretty; the county rec. center is also a few minutes' walk...but they're ruining it with horrible management.
Bottom line: Don't live here if you can afford to live at a place with decent maintenance/management.
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