When I first moved in, it took them 8-9 weeks to make the initial repair visit to the apartment. In the 8-9 weeks, I made 6-7 appointments with the leasing apartment with times and dates for them to come fix the issues. Each time, I asked for them to call me prior to the repairman coming so I could crate my dog. It wasn't until after two months of me living there did they make a sudden unannounced visit to my home. The un-uniformed repairman pushed past me and entered my apartment, and tried to
...pet my dog by lunging at it. My dog reacted as any dog would and growled and barked at the man.
In the confrontation, he nicked his hand.
Hours later, I get a notice that my dog is being evicted due to my dog having "attacked the repairman." When I went to the office to dispute the claim, the manager said that my dog had "run around the kitchen five times and bit a hole in the repair man's hand" and that she "had the documents to prove it." She also waved her hands at me and shouted that she "wasn't afraid to use [her] lawyers" to "get that dog out of here." She then said that she had "records from the county and from corporate" that my dog was "a menace to society." She also demanded that if I "did not remove the dog permanently within 24 hours," she would "enter the apartment unannounced to do spot checks on whether or not the animal was still present."
After moving out at the end of my lease term, they still charged me incorrectly $106 for their own carpet cleaning though I submitted the receipt for professional carpet cleaning after I moved out AS REQUESTED AND REQUIRED BY MY LEASE AGREEMENT. They also threw away all mail I had received after vacating the apartment a couple weeks prior to my lease ending. So though the apartment was empty, I still legally had the apartment under my name. But somehow they thought it'd be a great idea to just toss any and all mail and packages I received.
Also, should I mention, I did keep the apartment in tip-top shape. Even the carpet cleaner was surprised with the condition I left the apartment in. So by right, I should've gotten my deposit back, minus the last month of utilities.
Seriously, RP management and Buttonwood Gardens has been a demonstrably horrid company to work with and is awful to their tenants. They've been dismissive and rude. If I could give them negative stars, I would. Stay away from this company and their properties. Especially if you have pets and want your deposit back.
Property Manager Responded