Looks Great Until You Actually Live Here
July 21, 2026 - Review from Apartments.com
TL;DR: Attractive “renovated” units, but ongoing smoke intrusion, poor sound insulation, unresolved water damage, and ineffective management.
Canterbury advertises itself as smoke-free, and the lease prohibits smoking. Despite that, smoke from the unit above repeatedly enters our apartment through the vents and fills both bedrooms and the bathroom. We documented incidents throughout June and July.
Management’s inspection consisted of maintenance briefly stepping inside to smell the apartment, ...
without investigating the vents, HVAC system, walls, or source of the smoke. I was told there was “nothing we can do about it.”
The ceilings are also extremely thin, and noise from the unit above regularly disrupts sleep.
The bathroom ceiling began deteriorating about one month after move-in. Maintenance completed a repair on July 6, but roughly two weeks later the ceiling is still leaking, orange-colored liquid is running from the ceiling seam, and mildew-like spotting has returned. The attached videos show the condition after the repair.
The early termination fee is clearly stated in the lease, and I was aware of it when signing. Canterbury has confirmed that it will not negotiate the fee, even when ongoing issues remain unresolved.
Based on my experience, I would not recommend moving here.
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Property Manager Responded
July 31, 2026
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has not met your expectations. We take concerns regarding smoke intrusion, maintenance, and the condition of our homes seriously, and we regret that you feel these issues remain unresolved. We'd appreciate the opportunity to learn more about your experience and review your concerns further. Please contact our Regional Management team at wecare@beaconmanagement.com so we can assist you directly.
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