They love charging you extra fees just to live there
May 23, 2023 - Review from Apartments.com
Their secret little fees make me not even want to live here anymore. I pay $150 a month as a resident for parking in the garage, and recently I got a new car. Therefore, I never had an updated parking sticker or parking pass from the front desk to put on my car. I was informed that I needed a new TagMaster RFID tag to open the gate to the garage, so I purchased a new one from them for $50. However, earlier today, I received a phone call from my roommate that my car was on a tow truck and was ...
about to be towed from the garage. I ran down there and see the tow truck driver hooking up my car. I stopped him and told him I’m a resident, and he told me to go to the leasing office. Once I went down there, they informed me that I also needed the little yellow “Canvas” sticker and that it would also be a $50 charge. Are you kidding me $50 for a sticker Unbelievable. Canvas, you really need to step up your game. I get the fee for the TagMaster as it costs Canvas money to replace it, but a little cheap yellow sticker should NOT be $50.
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Property Manager Responded
June 2, 2023
Hi Carson! We feel badly that you are not happy and would like to make your experience at Canvas enjoyable. Customer service is our priority and we will work diligently to ensure your happiness. Parking pass replacements are $50/pass per the fee schedule in the lease. We recommend reusing your stickers if you get a new car! These terms are also included in the move in packet. With that being said, we will work to better inform residents of these policies to avoid a situation like this in the future. We apologize for the inconvenience and hope that we can make this up to you in the future!
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