Communication Issues, Poorly Maintained Property
August 24, 2023 - Review from Apartments.com
I have communication records with this property as far back as June 18th. By June 28th I had an application submitted and had indicated intent to move in on July 24th. Throughout the month between 6/28 and 7/24 I made many attempts to contact them. Emails, phone calls, and even in person visits were only answered at their leisure. When emails were answered, they were frequently answered only in part or with completely irrelevant information. For example, an email inquiring about 3rd floor units ...
was answered with information about 3 bedroom units. That was far from the worst interaction.
On Saturday 7/22 (2 days before intended move-in) I made many many calls to them throughout the day (because they had not answered my many many emails) and an in person visit to ensure the unit would be ready for move in by Monday the 24th. No one was present in the office when I arrived (for multiple hours), despite it being during their established working hours.
In the unit on 7/22, there were appliances missing, a large amount of trash strewn about, plumbing issues throughout, and doors severely warped and off their hinges.
On Sunday 7/23, hoping that the property intended to somehow complete in one day all the necessary work to have the unit available by Monday 7/24, I revisited the property. No one was in the office again, and no one was in the unit working. No attempts were ever made to notify me that the unit would not be ready for move-in on the agreed upon date.
I finally received an email response the morning of 7/24. Any portions of my email relating to signing of the lease or readiness of the unit were ignored in their response.
In addition to the abhorrent communication, the property itself is also less than ideal. Trash piles up, there's dog waste everywhere, and it seems as though no effort is made to maintain the landscaping. Residents I spoke to also mentioned vehicle break-ins.
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