1. Poor customer service
2. Lack of Transparency
Some people have snakes as pet, I am not one of them. I cannot remember when I have lived in a place where Big snakes crawl around, and no one deemed it fit to explain that tenants could encounter snakes in the area be it “Guardian Snakes” or not. I was terrified when I encountered one, but the nonchalant attitude from the front desk representative spoke volume.
Secondly, I was informed over the phone while I was preparing to move out at the end
...of my lease, after several back and forth calls due to the situation, as long as I moved out last day of March, 2022, I could put in a 30 day notice by Kathy.
After a few weeks, I called to get my deposit Only for them to say whatever was said over the phone cannot be held as valid unless it is written. So, the apartment held back my deposit and charged me for some damages I never saw or they might have manufactured after I had the apartment sparkling clean- I was still billed for only God knows what, and they still want an extra amount, almost $800 after keeping my deposit of about $1330. Nit surprised, they were quick to sell the sell the $800 to debt collectors.
Unfortunately, I do not have that money to pay dubious people. If they had been transparent to explain that the 30 day notice will not work, and if I chose to still move out, that I would be charged for April whether I stayed or not, then It would have been my choice, rather them trying to cheat hardworking residents of their money by being tricky and thinking it is a smart way to make extra money from people.
If you are a new resident here, I would advise you do all your dealing in writings, make sure you check all the faults in the apartment and get them to fix it before you leave or while you are still in there- else you will be paying for damages you don’t even know exists. And those blinds…pull to make sure they are not falling on you especially when you are asleep. Don’t be fooled by the fresh paints.
Thank you!
Property Manager Responded