Disappointing
October 29, 2024 - Review from Apartments.com
This has been the worst place I've ever been a tenant at, by far.
Pests & Cleanliness: When I moved in, the windows were filthy, the paint job was shoddy, and closet doors were off track. Fruit flies were a huge problem throughout the building all summer. They would spray outside, but the source was clearly somewhere inside the building. My multiple pest control requests were handwaved and minimized. Also, toilet flush pressure is very weak. Maintenance confirmed this is true throughout the ...
building. This may sound trivial, but you'd be surprised how annoying it is to have to vigilantly flush 2-3 times
Utility Charges: I experienced administrative confusion regarding rent and utilities through the online portal several times. They were usually oversights or mistakes in the system, which very annoying, an avoidable waste of time and energy.
AC Issues & Poor Temperature Control: The building’s AC/heating system is inadequate and tenants aren't offered solutions. When they switched from cooling to heating in October, we received no notification, so I didn’t know to adjust my thermostat. I left it set to “cool” when I went out for the day, only to come back to an apartment that was over 80 degrees. Since that switch, I’ve struggled to maintain a comfortable temperature on sunny days, even when outside temperature are cool. All my windows are south-facing, which causes my apartment to heat up even if the windows are open and blinds completely drawn.
I reached out to maintenance and property management several times. Initially, there was no response. When I went down to the office, they simply told me, “everyone is suffering, not just you,” and offered no solution. When I asked if I could use a window AC unit, they said they’d get back to me that day but never responded, even after several follow-ups.
Amenities & Maintenance Issues: There’s no recycling collection on the property—only trash. The fitness room is poorly maintained, with empty sanitizer dispensers for months on end. The laundry room is unreliable, with machines owned by a third party, so if something breaks, you’re on your own calling the company to fix it.
Noise Levels: Depending on your unit, hallway noise can be ridiculous.
Electronic Key Fobs: While the electronic fob system is good for security, my fob frequently stopped working. I was locked out on more than one occasion
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Property Manager Responded
November 18, 2024
Your insights regarding maintenance, pest control, and amenities are helpful as we look to improve our service. Our team is committed to providing a positive living environment, and I invite you to please contact me directly at jzwagerman@villagegreen.com so I can work closely with you to resolve these matters and make your living experience more comfortable.
Property Manager Responded
November 18, 2024
Thank you for taking the time to share your concerns with us. Your comments on maintenance, temperature control, and other aspects of our community have been noted, and we are working with our team to address these points. I would be glad to connect with you directly to have the opportunity to better meet your needs. Please email me at jzwagerman@villagegreen.com at your earliest convenience.
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