Worst and expensive move out experience
February 27, 2023 - Review from Apartments.com
[READ before considering this place][LONG comment warning]
Move-out cost $1256.91 for an empty 2b2b apt ($300 so called HEAVY cleaning, $120 carpet cleaning, $561 stove replacement for normal use, rest are for wall paint which some of them were there since day1). The office has not been responding to our appeal for weeks, therefore, I'm not responsible for any delay payment due to the office's not responding.
Heads up for the living experience:
1. The good: the view is great, the repair crew ...
always comes to fix stuff quickly.
2. The bad:
The quality of the unit is very poor. If you look at our long records of maintenance requests, we sometimes have many different things break within just a week. To name a few: the cabinet drawers were always stuck and fell off a few times; the paint of the cabinets easily peels off and sticks to our cookware; the washer/drier room door was either stuck open or stuck closed; the bathroom sliding door locked us inside multiple times; the balcony door and its frame are not aligned, causing bad air and noise seal; the bathroom sink leaked and contaminated all of our paper towels.
3. During our stay, Jan 2022 - Jan 2023, the community also had many disturbing issues:1/4 of the time the building is "renovating", there were weeks of time where the walkway had holes in the ceiling and on the walls. Contractors make a lot of noises during the day for all kinds of constructions and renovations. Not to mention the unhealthy odor from the paint in the hallway and the new carpets which were around for a long time.
The elevator was constantly broken. It was out-of-service for 5 times in just December 2022. We have email records for all of its breakages.
The garage has experienced water leaking at least 2-3 times, and was even leaking to residents' cars and motorcycles. There were also break-ins. Not to mention that one time my husband's motorcycle was moved without his permission. We have the email report for this incident as well.
Century Tower, the above content has been sent to your office and reporter on Feb 9, this is very disappointing that no one is actually responsive, PLEASE have our case handler to response our emails (she said will get back to us by the end of last Friday, but she did not).
Local communities, READ this before you consider this property, you will end up receiving move out bills for at least $1200 for normal use.
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Pets must be spayed/neutered.