Unprofessional and Unresponsive Management
March 7, 2025 - Review from Apartments.com
The leasing office has been extremely unprofessional and unresponsive to residents' concerns. Recently, they hired workers to repair the roof, and despite community guidelines, the workers have been starting their repairs as early as 7:00 AM every morning. The noise from the roof is incredibly loud and disruptive, making it impossible for residents to rest peacefully in their own homes.
What’s even more frustrating is that the leasing office has done nothing to address this issue. Despite ...
multiple emails and complaints over several weeks, the workers continue to start early, and the noise persists every morning. It’s disappointing to see such a lack of consideration for residents' well-being and a failure to enforce basic rules.
If I could give the management zero stars, I would. This experience has been incredibly frustrating, and I would not recommend this property to anyone who values professionalism or a peaceful living environment.
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Property Manager Responded
March 11, 2025
Thank you for sharing your experience. We sincerely apologize for the disruption and frustration caused by the early morning roof work. Your comfort and peace of mind are important to us, and we regret that we did not address this matter more effectively.
We have communicated with the roofing contractors to reinforce the importance of following community noise guidelines and are taking steps to prevent similar issues in the future. We’re also reviewing our communication processes to ensure that resident concerns are acknowledged and resolved more promptly.
We value your feedback and are committed to improving the living experience at Chapel Hill North. If you would like to discuss this matter further, please don’t hesitate to reach out to us directly at nwrcares@nwravin.com. Thank you for bringing this to our attention.
Max of 2. We welcome 2 pets per home. There is a $350 non-refundable pet fee for one pet, or $500 for two pets. Pet rent is $30 per month per pet. No breed or weight restrictions. Please contact our leasing office for our full pet policy.