No hot water, facilities falling apart
March 10, 2024 - Review from Apartments.com
Look somewhere else!
I've lived here 3 1/2 years. For 3 of those, there's been hot water problems, as in none, off and on continuously.
The last time we were 2 1/2 weeks without hot water with no solutions and no accomodations for showers or adjustments to rent.
They are responsive to maintenance requests, but long term, the buildings, boilers, pools, and perking lots are failing and falling apart. There seems to be no plans to permanently fix them.
I would suggest looking elsewhere.
Moving ...
is always SUCH a pain, but at sour lease end, we're going to try somewhere else.
I wouldn't rent here again. Look elsewhere.
Read More
Property Manager Responded
March 18, 2024
Hi, Scott. We are sorry to hear that we have not met your expectation during your time here with us. We have very high expectations and take every opportunity to improve.
Our most recent water issue earlier this year was extremely unfortunate but regular communication was provided daily to our community with any updates regarding work completed. We tried several other things within our boiler housing just to see if it would help our issue. The boilers were not the source of the last water issue it turned out to be related to several occupied units in need of mixet valve/valve body replacements that were not reported until we had to enter each unit individually to check for needs and crossed lines ourselves.
Boilers are not perfect and are always going to involve continued maintenance and upkeep which is something we regularly maintain on a monthly basis along with our boiler tech.
As for our pool area and parking lots those are upkept on as needed basis. Parking lot work has been ...
completed almost yearly on spots as needed during my 8 years here managing Chasewood.
Please get in touch with us at 806-358-7278 if we can further assist you.
Thank you,
Kristen
Property Manager
Max of 2.