Do not even Tour!
March 21, 2025 - Review from Apartments.com
Went for a tour a couple days ago and when I showed up there was no one to show me around but got a text and told it was going to be a self guided tour. When I parked on the street there was broken glass and trash on the sidewalk. The 2 units are toured were not ready at all for touring. 1 unit the kitchen was dirty, there was mold in the bathtub/shower, toilet was not clean, and the unit was not clean at all. The second unit was in the middle of being painted so did not get to see what it truly ...
looked like. Neither unit looked anything like the pictures online. The complex was a total run down dump and not worth going to.
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Property Manager Responded
March 21, 2025
Hello,
Thank you for your feedback, and we sincerely apologize for the experience you had during your tour. We understand how important it is to feel welcomed and see the units in their best possible condition. It’s disappointing to hear that we didn’t meet your expectations. We are sorry that the tour didn’t go as planned and that you were not able to be guided through the property. We are working to improve our communication with future guests to ensure that everything is clearly communicated upfront. We also regret that the units you toured were not ready. Our goal is to always present apartments that are clean and well-maintained, and we will be addressing the concerns you mentioned, such as cleanliness, maintenance issues, and the condition of the units during the tour. We are grateful for your input, as it helps us identify areas for improvement. Please rest assured that we are actively working to resolve these issues. We would love the opportunity to show you the property again ...
once the necessary improvements have been made.
Sincerely,
Chatsworth Plaza Management Team
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