Office staff is unprofessional
July 31, 2024 - Review from Apartments.com
The complex itself is well maintained and quiet. On the other hand, the office staff is a stain on the whole experience. Moving in here was great, then the staff changed. Ugh, I emailed about a running toilet, received no response, after a week, I emailed someone at the corporate office, and it was fixed by the end of the day. Upon giving my notice, I requested a move out inspection on 5/24/2024 for 6/28/2024. No response whatsoever, on 6/24/2024 I emailed again to confirm, she told me a later ...
time than I requested which meant I couldn't attend. If you don't attend, they don't allow you to dispute charges. Which means you're at the mercy of inept office staff. So, if you've plans to move here, please attend the moveout inspection. Plus keep the number to corporate.
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Property Manager Responded
October 2, 2024
We apologize that our staff fell short of your expectations, and for any inconvenience or frustration caused by your move-out inspection and subsequent charges. We are available to discuss your concerns and review your move out charges. At your convenience, please reach out to property management at cherrygrove@udctn.com or (423) 391-8305. Thank you.
Max of 2. Deposit and rent fees based on pet screening. Up to two animals per apartment. One-time fee, starting at $300 for one, and starting at $500 for two animals. There will also be an additional monthly animal rent starting at $20 for one animal, and s...