Unprofessional staff
June 4, 2026 - Review from Apartments.com
I arrived for my scheduled tour and waited more than 20 minutes without any acknowledgment from the leasing staff. The only person who showed professionalism was the security guard, who went out of his way to notify the office that I had arrived. When a leasing agent finally came in, he informed her that my appointment was waiting. She walked right past me without a greeting, apology, or any sign that she recognized I was there.
I drove 2.5 hours to view this property and was fully prepared to ...
lease today. Being ignored told me everything I needed to know about how potential and future residents might be treated. Customer service is not optional. It is a basic expectation in any workplace. Whether someone feels comfortable in their job or not, professionalism requires acknowledging people, respecting their time, and showing that you care about the experience you provide.
A simple hello or a quick acknowledgment would have made a huge difference. Instead, the lack of courtesy made it clear that my time and interest were not valued. This was a very disappointing experience.
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Property Manager Responded
June 10, 2026
Hello,
Thank you for taking the time to share your experience. First and foremost, I would like to sincerely apologize for the disappointment and frustration you experienced during your visit.
What you described is not the level of service we strive to provide, nor is it reflective of the culture and values of our community.
We appreciate you bringing this to our attention, as feedback like yours helps us identify opportunities for improvement and ensure we are holding ourselves accountable to the high standards we set for our team.
While we understand the impression this experience left, we would be grateful for the opportunity to personally welcome you back and turn this experience around. We would love the chance to demonstrate the level of service, professionalism, and hospitality that our residents and guests should expect from us.
Thank you again for your honest feedback. If you are open to it, I would be happy to connect with you directly and arrange a visit that reflects ...
the experience you deserved from the start.
Warm regards,
Gabby L.
Residential Manager
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