Roach Hell
August 8, 2026 - Review from Apartments.com
Two weeks ago today I got the keys to my apartment. I love the space and the location, but it is not my space. I am living in a roach motel! I first saw a cockroach in the kitchen drawer the day we received the keys. As I was moving in, I saw smashed bugs in the corners of our kitchen cabinets. I see roaches in the kitchen, bedrooms and bathrooms, on the walls and doorframes, both daytime and nighttime. I advised the office of my concerns the week after I moved in and were told that an ...
exterminator would come the following Wednesday. I do not believe anyone came. On Thursday I attempted to have a conversation with the property manager and was summarily dismissed. I had an appointment yesterday to speak with the property manager, but she left early and did not bother to call or have the office staff call to advise me that she would need to postpone our meeting, and the assistant manager would not hear my concerns. I feel as though the property manager is avoiding me and is not interested in addressing my concerns. I drafted a letter regarding my concerns and my request for remedy as the Arizona Landlord Tenant Act requires, but the office won't even accept my letter and hasn't uploaded my lease to my portal so I can know where to send a certified letter. I no longer feel comfortable cooking or eating in my apartment. This is a systemic problem in our building that management knew about, but they have not taken steps to remedy. It is not clear to me why they would have rented me a unit that is not clean, safe, and free from active pest infestations - it is unsafe and inhabitable. I am now anxious all the time and having difficulty sleeping. I was so happy to move here, but after only two weeks I am disheartened. This is not a good way to start a long-term relationship. I am living in ROACH HELL!
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Property Manager Responded
September 9, 2026
We’re very sorry to hear about your experience and understand how upsetting this situation must have been. Our team takes pest concerns seriously and strives to address them promptly through our professional pest-control services. We also apologize if you felt your concerns were not heard or communication fell short. Please contact the leasing office directly so we can review the situation and discuss the next steps with you.
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