Acceptable homes. Good management. Be aware of deal breakers!
February 5, 2024 - Review from Apartments.com
This relatively new building which feels safer than average, has good amount of amenities that you can check them on their website and no need to mention them here. If you are a student, you might not be bothered with most of the little things and completely enjoy living here.
So I would skip the countless pluses and only mention some minuses that you probably won't find out until you move in. Some are just related to the construction without any possible remedy and thus a likely dealbreaker, ...
such as fixed glass windows in bedrooms of some units that cannot be opened to let fresh air in, not big enough master bedroom, rather useless pool but in accordance with this class of residence, small mailroom that is just not enough for this huge building and makes a disaster scene sometimes, funky smelling hallways due to carpets rather than hard floors, kitchen sinks have an odd shape with sharp angles and collect germs, average size fridge, lazy shelving of closets and pantry, entry level Wirlpool appliances, shower and bathtub walls are not built in a sanitary style and the grooves between the small tiles are prone to molds as can't be wipes with a squeegy, no choice of internet service provider other than the exclusive community wifi, and lastly dependence of all the locks, entrances, gates and doors to a smartphone app without an option for a physical key or keyfob .
Management is very corteous and kind and try hard to help with whatever they can do to give you a pleasant living; maintenance is quick and professional. The communication leaves a lot to be desired.
I would rather have my mail packages delivered to my door step but mangement doesn't let them do so probably due to safety concerns.
All in all, if you get used to some little shortcomings, it would be a pleasant home.
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Property Manager Responded
February 14, 2024
Hello,
Thank you for taking a moment to share your feedback with us. We regret that there have been some aspects of your experience at our community that you have not been pleased with, and we appreciate you granting our Senior Community Manager, Maria, a few opportunities to discuss your concerns with you and what our team has been doing to address them.
The mailroom you mentioned is fortunately only temporarily being used to the current extent until the West package lockers are back up and running again. We understand your concerns regarding the carpets, and despite our cleaning them on a regular basis, we have still faced some challenges with them that we are working to overcome in a more lasting way. Similarly, we have been exploring our options as it pertains to the Wi-Fi service we have at our community and hope to find a solution soon.
If you'd like to discuss your experience further or if you have any other concerns, please always feel welcome to reach out to ...
us.
Sincerely,
Your team at Cortland Oleander
Pets Allowed.