I loved the location & apartment amenities but the management during my stay at The Corvina fell short. I initially rented an apartment overlooking the courtyard. Once the pool opened & temperatures warmed, the courtyard became a very active and loud. It oftentimes reminded me of a frat party. Although the pool closes at a reasonable hour, the courtyard does not & pop up parties crept into the late hours or began after the bars in the area close. I also found that apartments facing the pool
...(all levels) would have weekend parties (especially after the bars closed) lasting into the early hours. I discussed the noise multiple times with the staff, they put up signs & declared rules but had no way of enforcing them when they were breached outside of normal office hours. After multiple incidents, I moved to another apartment in the complex with windows facing the street, which was much better.
The management moved me but did not appropriately update paperwork. I was dealing with inconsistencies in my billing & signed lease 6 months after the move from my courtyard apartment to my street view apartment. For example, I paid for a specific covered parking spot. I returned one evening to another person parked in my spot. There was no 24 hour management phone number to call & the maintenance line was unable to help alleviate the issue at the time. It took at least a week for management to update their parking spot files - they had to pool the residents to determine who was parked where & what spots were assigned. My final example - I received notification from my job that I would be moving. I immediately notified the staff verbally, multiple times they told me not to worry about the notification documentation to begin the process - I was moving & was very busy, the staff assured me it was not a priority. Once I finally gave written notification to the primary manager, she told me I needed to give it earlier. She explained that her staff didn't understand the timeline & apologized for her staff's lack of knowledge of the processes. I ended up paying more & covering the power bill for another month - that power bill was more than any power bill I received when I lived in the apartment, which I found interesting. The staff is nice but the level of competence in the management of the facility is lacking. This is a high cost rental location in Omaha, the facilities are beautiful but the management and support fell grossly short.
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