I rented this apartment online since I was moving from OR and needed somewhere to live when I got to TX. The unit I rented was avail 11/7 but I was not going to be in TX til 11/20. I called the office staff to make sure moving in on 11/20 would be okay, of course it was. After looking at the price of the unit I noticed it was a cheaper, due to it not being renovated. They gave me the option to have the unit renovated and I agreed. Apparently it was still scheduled to be done by 11/17
...w/renovations. The week leading up to my move I called to confirm everything was good/ready. The office staff confirmed & said they open at 8:30 am for move in. Morning of 11/20 around 9 am, 15min out from the apt. I received a call from the office stating I can’t move in until 3-5 that day! I’m minutes away from my new home after a very long few days on the road with my pregnant wife and dog, we just wanted to get the car unpacked and get a bed and furniture. I asked if I could see the apartment as I don’t understand why we can’t move in til 3-5 now when we were told we could move in as early as 8:30 am prior to us checking. Of course when we got there the apartment was completely unfinished. They had 3 extra days past the date they told us it would be done. No one could take a minute to pick up a phone prior to our arrival to let us know they ran behind schedule!? We now have to kill 6 hours in a new state and area we have never been w/our dog. Hours later around 3:00pm we are finally able to see our “move in” ready apartment. Nothing I mean nothing has been done to this apartment. There was saw dust all over the carpets along with screws, lovely. There were cob webs in the light fixtures, paint was still drying, nothing had been cleaned. Oh and we had NO CABINET DOORS on anything. No one informed us they were on back ordered...how are we supposed to move in when our pet can get into any cleaners, pots/pans, etc. We decided to refund our deposits and go somewhere else. The office manager Leah assured us she would get the paperwork in right away and it would take 30days for the refund check. Fast forward to now we have NO REFUND and a baby due soon. I have contacted the property and their management company multiple times and no one is getting me my check. DO NOT TRUST this awful company or complex. You will regret it. I’m shocked they do not have multiple lawsuits at this point with my situation and the other awful reviews I have read.
Max of 2. Max Weight: 100 lb. All pets must be approved and registered with the management. All pets must have a leash when outside. No pet will be allowed to live on patios or balconies. Residents must pick up at all times.