Poor management
March 10, 2026 - Review from Apartments.com
Since the new management took over, conditions have seriously declined and many residents are extremely frustrated.
Major issues residents are dealing with:
• Elevators constantly broken. Sometimes only ONE elevator works and it can take 10–12 minutes to arrive, which is very difficult for elderly residents on higher floors.
• Serious maintenance problems. Some units have extremely hot water while others only have cold water. My toilet was clogged for weeks before anything was done.
• Residents ...
report their online portals being disabled, which prevents them from submitting maintenance requests.
• Payments being rejected while emails about payment plans are still being sent out.
• Security doors are broken and often left open, allowing non-residents to enter the building.
Many residents feel like their concerns are being ignored and that management is simply collecting a paycheck instead of addressing these ongoing issues. Some residents also feel there has been retaliation toward previous residents for things that were outside of their control. Account ledgers and payment records should be reviewed to ensure policies are being applied fairly and consistently.
Under previous management, maintenance requests were handled quickly and there were even community events for residents. The property felt much more organized and professionally managed.
Hometown Management needs to seriously address the safety, maintenance, and communication problems at this property. If these concerns continue to be ignored, residents may have no choice but to escalate these issues to housing authorities and local news outlets.
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Property Manager Responded
March 23, 2026
While we understand that transitions in staff can be challenging, it appears this review may be related to an ongoing situation involving a former employee. We understand that situations can be frustrating, but we ask that only those with direct experience with our community leave reviews so that feedback remains fair and accurate for others. If you have a legitimate concern you'd like to discuss, we welcome you to contact our office directly.
Max of 2. $300 for one cat $500 for Two.