WORTH THE READ, Honest Review
We had problems from even before we moved in. We were able to get a tour fine, but were told we weren’t able to go over to the “nice side” of overlook. This should have been a red flag, if we would have not been naive.
We decided to apply and the leasing agent was abysmal. Despite several calls, emails, and going in once in person, we were never able to get answers. We were told that we couldn’t review our lease until move-in day. Red flag two, but again naive
...and hopeful.
We finally go into our apartment and it is DIRTY. They clearly hadn’t swept or wiped anything down. The fridge was broken and dirty. The dishwasher had black gunk, the vents were covered in filth, there was water damage in the bathroom, and uncovered and open outlet.
Worst, in the second bedroom we found a bug. We cast it aside as a random occurrence. This was wrong. The bug ended up being a german cockroach of which there was an infestation. We found them living in the island and in the gap from where the dishwasher was separated. This continued to show up to be a major problem. We talked to the office several times, put in requests, showed them photos, and they always cast us aside. The one time that they were able to send the insecticide man, they only sprayed repellent, which 1. Doesn’t work for german cockroaches, 2. Is dangerous to cats, of which we had.
The bug problems didn’t end there. In the summer, there was an ant problem. We put multiple requests in, all for nothing. You could see the ant infestation in the hallway and sidewalk going to multiple apartments. We would sit in the second bedroom and have ants crawling on us.
At one point, we went to the office to talk to the manger and were “not allowed” to talk to her, despite seeing her in the office. Any time we called with any type of problem, we were dismissed. The office also had several random closing, of which they wouldn’t inform us.
The gates never worked and were broken for months. Even when it was “working” you had to hang out of the car and press multiple times to even have a chance of it opening.
The pool often looked like it was not managed properly and often was overflowing, smelled too strong like chlorine, or was closed. The ground were not maintained well and often had trash scattered. Speaking of trash, the trash collected rarely came which would cause animals to dig into trash throughout the breezeway.
Max of 2.