New PAC Management is the worst
August 3, 2026 - Review from Apartments.com
My experience with this community has been extremely disappointing due to poor management and a lack of clear communication.
The biggest issue was that my car was wrongfully towed because of misinformation from the leasing office. When we first moved in, we were told that the resident portal was being updated and that we needed to use a different portal for vehicle registration. Later, after I changed my car, they claimed that I should have updated the original portal instead. This ...
miscommunication was entirely on their end, yet I had to deal with the inconvenience and expense of having my vehicle towed.
Another major problem has been the pest issue. Since moving in, there have been a significant number of cockroaches in the apartment. Despite submitting multiple pest control requests, the problem has never been properly resolved. It is unacceptable to pay rent and still have to deal with ongoing infestations.
On top of that, there are several hidden charges that are never clearly explained during the lease signing process. Many additional fees only become apparent after you’ve already signed the lease, which feels misleading and unfair.
Overall, the management has been unresponsive, communication has been poor, and residents end up paying the price for mistakes that are not their fault. I would not recommend living here unless these issues are addressed.
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Property Manager Responded
August 13, 2026
Thank you for your feedback. We’re truly sorry to hear about your experience and apologize for any frustration this may have caused. We value our residents and would appreciate the opportunity to discuss this further and work toward a resolution. Please feel free to visit our office to meet with the manager or give us a call at your convenience.
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