Delshire Apartments

showed up 10 minutes after the call & let me tell you, the office staff is very rude! I am a nice, professional lady & was wearing my Cincinnati Health Dept uniform. Mel was at the desk & she is very robotic. Barely looks you in the eye & you can tell she's giving you a script she's memorized. I was expecting someone to show me an apt but instead they give you a key to go view a MODEL APT upstairs by YOURSELF. Also, you have to fill out a "welcome card" that asks for everything except for your ssn! I went upstairs and viewed the apt. I wasnt impressed. The a/c's are INSIDE of the closets. I've never seen anything like it. After leaving the model unit, I went back to the office to return the key. Mel went into her robo mode, gave me an app & told me what I needed to complete & what docs I needed to return. I heard a "Have a nice day" & she went back to what she was doing. Nasty & rude - passive aggressive. Where are the SMILES? Finally I said, "Excuse me, am I able to ask questions"? That's when Mel said, "ok sure". The fact they run you these scripts & go super fast and usher you out is quite offensive. What prospective renter views an apt and has NO questions? Probably NO ONE. I was offended Mel didnt ask me if I had any questions, let alone give me time to ask. You would think this is a 5-star luxury property the way they operate. When I left, I realized I forgot to ask a question about bugs infestation. I called back, Mel answered. She never answered my question about bug infestations & gave me another script she gives everyone : "Well if you see a problem, we ask that you report is as soon as possible". Excuse me lady, IM NOT A TENANT. She was telling me what tenants do when I simply want to know if they do have a problem with infestations or reports of it. Mel was so uncomfortable answering the question, that alone gave me my answer. PLEASE BELIEVE the reviews you see. I can tell you first hand the horrible customer service is VERY TRUE. I'll pass.

I'm bothering them and that they genuinely care about my concerns. Clearly they do since everything has been taken care of within a few hours of letting them know. I'm right next to a church, elementary school, and less than 1/2 a mile is the pike with the grocery stores and food stops. There's also the fire department which is about two blocks away so close enough to come quickly, but far enough you don't hear their sirens. I live on the third floor and have an amazing view for beautiful fireworks and stunning lightning shows! Any doubts I had that I was downgrading to be closer to my family, has been eradicated completely!