DON'T LIVE HERE
March 28, 2018 - Review from Apartments.com
If I could give Westwind Apartments zero stars, I would. This was the first lease I had ever signed, (6 months), everything had gone smoothly until new management was introduced. We had gotten a couple noise complaints about our dog from the same neighbor, and the new management had escalated the issue very quickly without communicating with us to try and solve the issue. We had gotten a formal warning and were told to fix the issue, the next day I had confirmation with Elyssa that the problem ...
was solved. About a week later, without any warning, we received a letter on our door to permanently remove our dog within the next 24 hours or we would be charged a $100.00 fine and would have the humane society remove our dog from inside our apartment. The next morning, we went to ask why we received the letter after we had been told that the issue was resolved, and immediately, Teah, told us that she was done with us. Word for word she told us that “either the dog needs to go, or y’all go.” I asked about moving out early, and she told me that if I moved out and turned my keys in within the next 48 hours, that we would not be charged the following month’s rent. Ms. Teah spoke to us like we were not capable of having an adult conversation, and when we asked her to speak to us like adults, she scolded us and told us not to tell her how to do her job, then threatened to make our decision to leave early an issue on our credit report and rental history. On our way out, she followed us out of her office to the front door and told us that we were young and immature and needed to grow up and live in the real world. I could not believe the way this management treated us and don’t know how they expect to keep residents when they handle business with no class. I would never recommend renting from this property.
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Property Manager Responded
March 29, 2018
Thank you for taking time to leave us a review. We enforce the leases to make every resident comfortable in their dwelling. I understand there were numerous phone calls and lease violations and even a code violation issued from the City of Denton regarding certain violations of our lease contract. If you have further issues, please feel free to contact our corporate office at 817-640.3040. As always, we wish all of our former residents the best in their future endeavors.
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