Intentionally give no heads upon the fines over $2,500
October 19, 2023 - Review from Apartments.com
The management's handling of the situation has been extremely unsatisfactory. Without any heads up I was charged 90% of my paycheck as a fine for providing only a 30-day notice instead of the required 60-day vacate notice. Despite being aware of our lease termination well in advance, they deliberately chose not to send any courtesy email reminder. While fines might be acceptable under reasonable circumstances, this situation feels unjust.
Initially, my lease was for 6 months, but I extended it ...
for 4 months by giving a 60-day renewal notice. I assumed that because I extended it for just 4 months (with an additional $200 per month), I wouldn't need to give a separate vacate notice. However, I did provide a 30-day notice after receiving a well-formatted email. Unfortunately, no such email was sent before the 60-day renewal period. The management argues that they are merely adhering to the terms of the lease agreement.
My concern, though, is their claim of being a secure community while the gates have not been working for over 3 months. I witnessed a crime on September 24th just a few blocks away from my apartment and have evidence to support my statement. It raises a serious question: how can they advertise it as a secure community when the gates have been non-functional for such a long time? This situation seems to be a clear violation.
Furthermore, their questionable business practices, as outlined in the lease agreement, are being used as a basis to penalize us for minor infractions. This discrepancy between their advertised standards and their actual practices is deeply concerning.
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Property Manager Responded
October 24, 2023
Thank you for sharing your review of Desert Sands. We appreciate your feedback and the opportunity to address the matter you've mentioned. First and foremost, we understand your frustration and regret any inconvenience caused by the fines associated with the vacate notice period. We intend to adhere to the terms of the lease agreement consistently for all residents to ensure a fair and equitable living environment. Our team explained what the signed lease terms meant and that we, unfortunately, could not reverse the fees as you requested due to not providing sufficient notice. Please know that we are here to assist and provide clarification on any issues you may have. If you have any further questions or concerns, please feel free to contact our team.
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