Profit over people
December 6, 2023 - Review from Apartments.com
Don’t live here, and don’t ever rent from The Connor Group. Red flag #1: there’s a Facebook group with tenants from all of their properties discussing their problems with this company. Our first (of many) first-hand red flags was when we discovered upon move-in that there were exposed spikes from where the carpet had been lifted by the previous tenant. After almost two months and stepping on the spikes at least twice, they finally repaired the carpet after I told them I’d sit in the office with ...
my bloody foot the next time I stepped on the spikes. The apartment was clearly not well-prepared for our move-in, as the cabinets were dirty and we found dog food on multiple occasions. It was around that point that they finally decided to give us the master mailbox key to our unit, because up until the two-month mark of our lease, we had to go into the office, ask for our mailbox key, and proceed to wait until they found it wherever the last person misplaced it. (We still have the master key as of 12/6/23.) At this point we also realized our dishwasher wasn’t washing our dishes correctly, which took another month and a half to fix. The dishwasher subsequently broke again in the same way two weeks later, and the next repair was completed a few days short of the one-month mark. This speedy repair was only because I informed the office that our rent would be paid into escrow that month if they decided to ignore us again. Once you sign a lease, it’s like you don’t exist to the leasing office. You can ask them things in person, you can call, you can email, but the likelihood of things getting done is slim to none. It took me sitting in the office and refusing to leave for them to give me a copy of our lease after we’d moved in. Fun fact: we have a low-priority maintenance request from 8/30/23 that we’ve been waiting to see if they’d ever show up for. As of 12/6/23, they have not. And if all of this doesn’t scare you away, let’s talk utilities: we have a community AT&T package here. 1 GIG rates for that on their site: $80. We pay $130 A MONTH for internet alone. One final note on the heartlessness of this company: we submitted a letter for compassionate termination of our lease due to mental health issues that were being exacerbated by living here. Their response from their lawyers was “[u]nfortunately, many people are living through stressful times on a daily basis.” Don’t live here. They don’t care about you. They just care about making money off of you.
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