I lived at Duet for three years and I wish I could say the experience was great from beginning to end. Sadly the experience has gone downhill since the beginning.
To start off on a positive note, Tracey and maintenance are amazing. If I ever had a question, I know that Tracey is the only person that probably knows the answer and is willing to help! The location is an obvious great feature as it’s close to Centennial Park, The Local, Vanderbilt, etc.
For the not so great…there have been
...multiple security instances that myself and other residence have brought to managements attention and there was ZERO response or follow-up to the situations. The one time management did respond to the security issues, it took them two full weeks to send out an email to the community which shows it isn’t a priority!
There have been multiple instances where I’ve had to call the front office to follow-up on things or even simply to ask a question and I’ve always felt like an annoyance when, on the rare occasion, the phone was answered. I’ve had to go to the front office on multiple occasions when the phone wasn’t answered after hours of trying to get through and Dartavius was sitting on his phone and barely offered a greeting when we walked into the office. After MULTIPLE follow-ups with him on things he finally did his job. At the end of the day, this is a customer service role and residents should feel welcome instead of feeling like an inconvenience for someone to simply do their job.
The cleanliness of the apartment is horrible. I get that sometimes you have irresponsible residences who don’t clean up after themselves, but letting baseboards mold and ignoring it for 5+ months is disgusting. The hallway carpet has stains all over them and it’s quite embarrassing to bring someone to a “luxury” apartment when the amenities are disgusting.
The elevator storyline seems to be “it’s broken so let’s ignore it.” The elevators in building 29 have legit been broken since September 2021. Having a service elevator broken for that long is ridiculous and should have always been a priority! Moving in/moving out is a nightmare with large items. If I wanted to walk up 4 flights to stairs every day I would have lived somewhere that didn’t have an elevator.
There are multiple luxury apartments in Nashville that are ACTUALLY luxury. So don’t pay for an overpriced apartment with mediocre staff.
Max of 2. $25 Pet Rent Per Month for 1 Pet, $45 Per Month for 2 Pets $350 Non-Refundable Fee for 1 Pet, $600 for 2 Pets (2) Pet Maximum with a 60-Pound Weight Limit Breed Restrictions Apply.