Stay Away: We lives here for 2 years and it was 2 years too long.
June 21, 2022 - Review from Apartments.com
The pool and gym weren’t open for their advertised hours for a single day during this period (obviously Covid explains some of that, but not all of it), and we weren’t refunded any of our (higher than average for the area) rent. Not having to pay for a gym membership and being able to access a pool were key factors in choosing Exeter Village over other renting options.
The carpet was fringed at 2 particular edges when we moved in, with nails sticking up, so we reported it to them. We thought to ...
ourselves, no big deal, it was just cut too short, we’ll be careful, and they’ll fix it. Fast forward to our move-out two years later, and not only was it never fix it, but they charged us for it. When I explained that I didn’t feel that was correct, because I reported the issue, and that’s a frequent issue when not installed properly. Exeter Village wasn’t able to do anything for us, and referred us to their parent company, Galman Group. The person that I was told to contact at Galman Group refused to answer all phone calls and return all voicemails over a two week period. This person only returned a single email, and never allowed me to explain the issue before never responding again. I was very nice and professional, but I feel like this is wrong, even if I wasn’t polite!
They charged us for a carpet replacement when our carpet was in near-perfect condition. A professional carpet cleaning was scheduled, and would have left the carpet in perfect condition.
Our washer needed to be replaced a few months after moving in. It violently rocked, denting the side-by-side dryer, the walls around it, ripping up the floor, and could easily be heard from outside. The washer even moved in front of the laundry room door from shaking, preventing the door from opening multiple times. It order to fix this, we had to dismantle the door. We went through all the bells and whistles about making sure the washer was evenly loaded and the feet were installed properly. Nothing resolved the issue. We were told it would be replaced, and it was never replaced.
Finally, they would enter out apartment without notification FREQUENTLY! Sometimes they would send out emails, stating maintenance would be entering apartments on this date during this time window. They rarely came during the window. They usually didn’t send an email (or even a phone call) at all. This was especially frustrating while working from home and in a Zoom meeting with camera and microphones turned on.
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Property Manager Responded