Avoid if possible
September 16, 2023 - Review from Apartments.com
Avoid these apartments if at all possible.
First we spent months going back and forth with them over payment issues where they would either fail to record our payments or they would charge us the wrong amount. Then they came up with a mystery charge that they admitted they could not identify. It also wasn't appearing on my online payment portal, but they still expected it to be paid. I paid it, and then the next month they claimed once again that the mystery charge still needed to be paid.
Then ...
the pool was closed after Memorial Day. No notice. One day it was open and the next day the gate was *chained* shut with a sign that said "pool closed". That was the last week of May. The office didn't send out a notice about the issue until the end of June. The pool wasn't actually opened again until the first weekend of September. Seems like they just wanted to avoid people using the pool all summer.
Now my wife and I are sitting in our car because our apartment is FLOODED with paint fumes. They're painting another apartment in our building, but ALL OF THE WINDOWS IN THAT APARTMENT ARE CLOSED. The fumes have nowhere else to go but through the ventilation. There were ZERO notices sent out regarding renovations/potential smells. Now that there's clearly an issue, I can't even reach the office. Saturday hours show them open until 5pm but no one is there. No one is answering the phone (though they don't answer the phone when they're in the office anyway) and no one is returning calls. This is unacceptable.
I would usually avoid leaving a review like this, knowing that I have to continue living here, but I'm assuming this is the only thing that will get their attention.
Once again, this is unacceptable. If you're looking for an apartment in Lake Jackson, avoid this one if at all possible.
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