Overall pretty good, but...
October 29, 2020 - Review from Apartments.com
The Good: Great location, tucked away out of the busier areas of Fitchburg. Amenities are great. Most residents are really awesome. The staff are friendly and courteous. Pretty cheap pricing for what you get (Sq footage, amenities, storage, heated underground parking).
The Bad: There is construction going on in the subdivision behind the complex, so depending on where you are you will hear a lot of heavy machinery throughout the day. This will probably go on through 2021. There also seems to be ...
a silent battle going on with that same subdivision as dog owners seem to not want to pick up after their animals. There also seems to be a problem with the fire alarm system that the property feels the need to test it at a minimum once per month, REALLY inconvenient for people who have to work from home. The property has a "Utility Reimbursement" clause in their contract so if you are budgeting for an exact dollar amount, good luck. There are at least 4-5 smaller additions to your account throughout the month. Rather than nickel and dime people, why not just increase the actual price of the rent? The place is already cheap enough as it is.
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Property Manager Responded
November 9, 2020
Hello! Thank you for leaving us a review telling us what you love about Elan, as well as some suggestions for how we can improve. We think Elan residents are pretty awesome too and are glad the property and community provide a value that exceeds the cost of living for you. While local construction may not be something in our control, we are absolutely here to help address your questions about monthly pricing and fire alarm tests at Elan. We'd love to reach out to you, but since your review does not list your name or apartment number, we encourage you to contact our office as our team would be happy to talk to you. Thank you again for your feedback! -The Elan Team
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