AWFUL Management and Maintenance
March 16, 2023 - Review from Apartments.com
My review was originally too long so I’ll highlight the biggest issues:
-My unit had crickets REALLY bad that maintenance knew about but claimed he had no control over. I spent many nights away from home just to be able to sleep.
-My AC broke mid-summer and the property manager all but called me a liar for WEEKS before deciding to see for herself.
-My bathroom ceiling collapsed TWICE but when I warned that it was an impending issue, the property manager and maintenance acted like I was ...
crazy and I, in fact, have them on camera CALLING me crazy inside my apartment. The ceiling collapsed ON my boyfriend two days later.
-My tub faucet ran CONSTANTLY and maintenance refused to fix the actual issue. Instead, multiple times, he just tightened the knobs so much that I couldn’t get them undone to shower.
-Maintenance would frequently enter my unit without notice, no work order, no note to say he was there, and he’d spend a lot of time in places where there was no issue. All on camera.
-Items that were promised to be replaced upon move-in never were.
-The property manager rarely responds to emails or calls without a fight but she’s quick to threaten you with eviction when your rent is late.
That’s barely scratching the surface of the issues here. Don’t do it to yourself.
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Property Manager Responded
July 5, 2023
Although troubling to hear, we appreciate you taking the time to provide your feedback, Carrena. At the Evergreen Apartments at Elkton Terrace, we strive to provide an excellent level of service and living experience and it sounds like we missed the mark. We apologize for not meeting your expectations and felt you had no other choice but to leave our community. If you’d like to discuss your grievances, although you no longer live here, we'd be happy to. Please contact the Corporate Office at comments@evergreenapartments.com if you wish to do so and someone from our corporate staff will follow up with you. We wish you all the best.
Max of 2. Cat.