Ellison at The Exchange
December 27, 2025 - Review from Apartments.com
My boyfriend and I recently moved out of Ellison at The Exchange after living there for 15 months. Consequently, we wanted to share an honest overview of our experience.
The application and lease process had some challenges, including delays and communication issues with the leasing consultant, Alexis, which resulted moving into our first apartment more stressful than anticipated. However, once we settled in, things gradually improved. The standout feature of living at The Ellison was ...
undoubtedly the location. Being just minutes from the mall, restaurants, shops, and essential services made daily errands and weekend plans extremely convenient.
Our main frustration involved the Yale Keypad. We experienced ongoing issues with the door starting March 30, 2025. By August 31st, we had stopped submitting requests and began managing the problem ourselves, as the keypad frequently required battery replacements every one to two weeks, or about once a month. This was particularly disappointing because the property manager, Farrah, had assured us on July 28th that someone would come out “within a couple of weeks” to inspect the keypad, yet no action was taken until November 7th. The keypad appeared defective and should have been replaced earlier, given the recurring nature of the problem, but this was not addressed.
Another concern was that The Ellison did not provide us with a move-in or move-out checklist for documenting existing damages or maintenance needs at least in our case. Our new apartment community did, which highlighted how important this process is for transparency and accountability. The absence of such documentation felt like a significant oversight, as it prevents residents from accurately recording preexisting conditions within their unit.
Additionally, when we moved in (August 2024), the gym was still under construction and wasn’t completed until January 13th, with the pool following shortly thereafter. Considering the delay, residents should have been credited or compensated for the amenity fee during that period. We understand construction timelines can be unpredictable, but it was frustrating to be told amenities would be ready by a certain month when that wasn’t the case. Greater transparency and realistic communication would have made a big difference.
Furthermore, communication from the leasing and management teams theoretically could have been better. There were several instances where calls were placed on hold for long episodes or the i
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Property Manager Responded
January 8, 2026
Thank you for letting us know more about your residency. We appreciate the feedback and are glad you enjoyed the location. We also take your feedback seriously and will use your comments as a learning tool going forward. It's important to us that all of our residents have a wonderful experience, and we're receptive to feedback letting us know where parts of your experience could improve. Take care, and please do not hesitate to reach out to our office if you'd like to discuss your residency further.
Property Manager Responded