Roaches/Spiders
January 24, 2020 - Review from Apartments.com
The staff is very unprofessional. They change managers and office staff monthly in last 3 months over 7 people in front office. No one knows whats going on because they are there temporarily. Apartments are infested with roaches and spiders. I had to spray my apartment and around my building every week to try and get it under control but did not help with spiders. The gate NEVER works. Security rarely comes. Cameras do not work. Cars constantly being broke into or damaged. Pool is hardly open. ...
When it is it is dirty. Or filled with kids from complex next door cussing and misbehaving til 10pm. People partying til 5am at times. People fighting at all hours of the night.Police constantly responding to calls here. I would not recommend Encantada to anyone that has children.
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Property Manager Responded
March 5, 2020
Hello we are terribly sorry that you are unhappy with our community. We take all issues brought to our attention very seriously if you could please stop by during normal business hours, or call the office when you have a moment we would be happy to address any and all concerns you have. To update you we do have weekly pest control you just have to call and asked to be added to the spray list. Security is roving and does random checks at random times if you ever need something and feel like you need to call the police please dial 911. Our pools are maintained throughout the year it has been a little windy which makes clean up process a little longer. Please call us in the event you need us at (702) 765-4715. Thank you we would like to make sure you are happy with your community.
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