Enclave seems decent after 2 weeks living here. Here's the good, and unfortunately, the bad.
When we opened the door, it was not clean. Debris, dust, blinds were chewed, bedroom closet had broken hanger brackets, dryer didn’t work, dryer vent was off and broken, and worst of all, the bathroom was disgusting. Bathroom cabinets were off the hinges, toilet seat stained & dirty, and the shower walls & tub were stained and had paint blotches like patches from unfinished work.
We went to the office
...and Melissa was great. They came back to our apartment to see and were all shocked that it was untouched since previous tenants moved out. They scheduled a cleaning and then, the following day (day 3), a resurface and re-paint of the tub. Since this required heavy chemicals, we had to leave for the day, and then we couldn’t use the shower for another 24 hours. After 3 days, we couldn’t settle in...which for us, was bad because we came from MD to get our child settled for college, and we had to get back home soon. I will say again, the maintenance crews, Melissa, and also the assistant manager were all stunned by the condition, and they were very kind and professional.
I shared this experience respectfully (good and bad) via survey, and asked to be contacted. When contacted, I asked if there’s anything that could be done for compensation, considering it was pretty atrocious and unacceptable, and we had limited time to take care of getting her settled in; he said, [i’m glad it worked out, let us know if you need anything else]. When I respectfully asked again, it was ignored. I believe in taking care of people. If I delivered a horrid apartment, but the resident was patient and respectful, I’d make sure the customer was compensated…the move-in charge was over $1000…so maybe reimburse it. My child is enjoying her stay so far, so not to bash them overall, but just to bring to awareness that our experience was unacceptable. Enclave as a whole seems decent aside from that.
Max of 2. We welcome 2 pets per apartment home. Big or small, we love them all. Breed restrictions apply.