Do Not Rent
May 9, 2026 - Review from Apartments.com
Do not rent!!
From the day I moved in, the apartment had a strong urine smell that I had to clean myself. Dog urine has continued to leak from the balcony onto my screened porch multiple times. I also endured constant severe noise from above: heavy stomping, banging, ball throwing across the floor for hours, dogs barking/fighting, and screaming — often late at night and early morning. I submitted over 24 timestamped videos.
Management claimed there were no dogs and the liquid was “just water,” ...
even though a maintenance supervisor confirmed there is a dog (actually two dogs that are rarely seen). The disturbances got noticeably worse after every complaint. Only after I escalated to regional leadership and the CEO’s office did the noise suddenly stop.
I am not the only tenant complaining about noise issues — other reviews mention the same problems. I was forced to move out on June 1 after less than 90 days. It appears management is protecting the upstairs tenants, possibly due to personal relationships, instead of enforcing the lease.
I expect management will reply with another generic response claiming they “addressed the issue,” but the evidence and timeline speak for themselves.
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Property Manager Responded
May 15, 2026
Dear Anonymous, We are disappointed to hear that your experience at Encore Metro at Millenia did not meet your expectations. Our team sincerely appreciates you taking the time to share your honest feedback with us. Thank you.
Max of 1.