A "luxury" experience
February 12, 2026 - Review from Apartments.com
We lived at Encore for two years, and had no cell signal the entire time. When friends and couriers approached the building, they would also lose signal.
Thrive failed to set us up in the call box system; Green Leaf, under each new manager, promised to fix this, but never did. I could contact the callbox company via email and they were enthusiastic to help, but it had to be Green Leaf contacting them directly, and staff maintained that they could not contact support via phone due business ...
hours. Email would have been a solution. Rarely did staff have time to write non-bulk emails, amidst the constant turnover and catch-up and tours.
My worst experience was how long it took to receive a replacement fob when my keys were lost at TSA over Christmas. While staff should be on break, there was no plan in place for anyone locked out to get back in; the security line ran to a full voicemail inbox. For over a month, I was either locked out or unable to leave, and could not hear back on my key -- finally a staff member found it in a drawer.
The package room was rough; half the couriers didn't understand it or couldn't get into the building, and packages would vanish. I would see staff wordlessly wave couriers trying to deliver to apartment tenants over to the under construction retail spaces. I had to run into the office for couriers who were at the door not being buzzed in.
The amenities are superficial -- never once did I see that poor rained-on flatscreen up on the roof working. The patio is loose cement tile.
The material of the patio doors warps in the sun to the point that sometimes they cannot close/open without breaking. No AC.
The trash rooms are always backed up. I had to keep trash back in my hot apartment, but the (usually singular) maintenance guy was always working hard. You would get bulk emails from the office saying to use small trash bags, but those would pile up, because the chutes were narrow.
Thrive convinced us not to apply for MFTE so we would be housed faster -- this left us couch surfing for over a month more of phone tag. Green Leaf raised the price about as much as they could, twice, until we had no choice but to move.
The chutes are wider down the street, and the rent? Same as last year.
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Property Manager Responded
February 13, 2026
Thank you for sharing your experience. We’re truly sorry for the frustrations you encountered during your time at Encore.
We do want to clarify that many of the issues described stem from the period under prior management, Thrive, before Green Leaf assumed operations. Since taking over, our on-site team has worked diligently to implement improvements and establish consistent, reliable processes.
Under Green Leaf management, we’ve updated building access procedures so that most couriers now use the callbox system, added clear delivery signage, and organize the package room daily. We also transitioned to a new security provider to improve building oversight, and since this change, we have not experienced any known package thefts — missing deliveries are typically located within the locker system. Additionally, the rooftop television has been replaced and protected with a weather cover.
While we understand that transitions can be difficult and that not all improvements are immediately ...
visible, we remain committed to maintaining a safe, functional, and comfortable living environment. We truly appreciate the feedback and wish you the very best in your new home.
Warm regards,
Encore Management Team
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