BEWARE, DO NOT RENT HERE AND OR ANY OTHER ESSEX PROPERTIES!
November 23, 2022 - Review from Apartments.com
EXPO is the worst managed building in the whole state of Washington, and ESSEX is the worst rental property company I’ve ever dealt in my entire life. please stay away from this building and this company.
We recently ended your lease and were charged $2100 MOVE OUT FEES, even though we left the apartment in pristine condition, (with some normal wear and tear), and had the inspector told us that everything looked good on the agreed day of inspection.
- We cleaned the apartment, left it in very ...
good conditions, yet they charged us a flat 190 “cleaning fee”. which is the full deep clean amount.
- We cleaned and took care of the carpet, regularly vacuuming/washing it, yet they charged us a 1000$ “Carpet Replacement” fee. The carpet was old and already depreciated when we moved in. The first deep clean we did showed signs of previous pets in the place, and it was never cleaned.
Worst thing about it all, is that the last day, when we agreed to have our move-out inspection, the Management Supervisor (Ivaylo) came, and didn't even inspect the place. was about to leave, and I prompted him to enter, and actually CHECK the place, and tell us if there was any issue, to avoid any kind of surprises later).
After I prompted him multiple times to have a look everywhere, and telling him where to look (for minor wear and tear stuff), he concluded with “Thank you guys for having stayed with us, Everything looks good, and you do not have to worry about anything, it is normal wear and tear”.
There are very blurry pictures, and even pictures of the floor (not the carpet) with stains, yet they appear under “900$ Carpet Replacement” costs.
Another alleged “stain” is technically a “spatter” in front of the washing machine, clearly showing previous signs of few drops of detergent/liquid. If it were pet stains, they would have another shape and would be more uniform.
- We got charged for scratches on the Fridge, those scratches were DOCUMENTED in the move-in (and we have pictures with date/time) when we moved in.
- We got charged for a dent in the closet door, that dent was DOCUMENTED as well
We got charged for a FULL carpet replacement, they even sent blurry pictures with Blacklight showing inconclusive, alleged “stains” in various spots, also next to the Washing Machine (where it’s most likely that a bit of detergent spills happens)
We have video/photo evidence of the place as we left it, we both have the initial move-in agreement, I just sent ESSEX a dispute letter.
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Pets must be spayed/neutered.