Terrible
November 17, 2021 - Review from Apartments.com
I have lived here for three years, and the experience for the third year is really terrible. This is my experience
1.Countless terrible power outages, network outages.
In the past three years, I have experienced countless power outages and network outages almost every summer after heavy rains. Once there was a power outage for 4 days, the weather was sultry, but the air conditioner could not be used, and the food in the refrigerator was all broken.
2. Some roads around the apartment will be ...
heavily flooded after rain.
3. Property maintenance is incredibly slow.
I had to call and email several times to request a repair. After the low-quality plastic shutters in the room broke, I asked for repairs in August. The maintenance staff came over and broke more shutters, and then told me that he couldn't repair it and asked me to wait. However, I waited for 2 months, no one came to repair it again, and all emails were ignored. So I decided to leave.
3. The apartment manager has a grumpy temper.
Almost every time I tried to talk to the apartment manager, she seemed extremely impatient. She once complained loudly that she was overwhelmed by work, and rushed to me angrily, "We can't answer you within 5 minutes, you have to wait"
4. They lost the payment record and refused to refund the deposit. I paid a deposit of 150 USD when I moved in in 2018, and they refused to refund it when I was leaving, unless I showed the record. I showed them the 2018 email, which stated that the refundable deposit was $150. At this time, the apartment manager changed her words and said that I must show the bank transfer record. I asked them why there was no record in their system, and the answer was that they lost it.
5. Weird online payment system. You can only know the amount of the next bill at the end of the month, and you must pay it within 3-4 days, otherwise there will be a late payment fine of $50. I only lived for 20 days in the last month of the lease, but the system required me to pay a full month's rent without any explanation. It was a few days after I found out and asked about it, and I was fined $50 for late payment.
The above are all my real experiences, and I can complain more. I only did one thing right for this apartment, and that was to leave it.
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Max of 2. One-time Pet Fee of $250 per pet, plus a refundable per pet deposit of $150.