EVIL EXPERIENCE - STAY AWAY
November 20, 2023 - Review from Apartments.com
I really have NO words adequate enough to describe how terrible the experience I had with Felix Apartment was. Margarette and the rest of the staff there assured my boyfriend that they would make our process of moving-in “as smooth as humanly possible” at first. My boyfriend had some criminal background from years ago but was honest with everyone at Felix from the very beginning. They reviewed the rental criteria and informed my boyfriend that nothing he mentioned matched with anything that ...
would flag a non-approval so he applied. We paid a little over $100 with a processing fee for the application fee, and a little over $300 for a deposit. I thought it was odd that they were asking for deposit funds BEFORE approving him but it was paid to them. They gave us green checks of approval in every area of the application on the online portal and verbally told us that everything was good to go. We got a log-in to the portal with our new apartment number, started getting resident newsletters, etc – again all prior to the actual move-in. We discussed with them getting keys on a Friday, last Friday – everything again was great, or so we were told. The day prior to our scheduled move-in they STARTED doing the follow-up for our rental history. I know because I was in contact with our old landlord all throughout. Margette would act confused every time she got a call BACK from my old landlord, as if she wasn’t the one reaching out. They ask the previous landlord to fill out a form for rental history that was created in 1983. They call us and give us our pro-rate amount, again assure us that everything is great for TOMORROW move-in. My boyfriend arrives to pick-up KEYS for the new apartment and they inform us that something in his background came back flagged from the 3rd party approval service and that we couldn’t move-in. The day, the hour we were planning on starting – with all our possessions from our previous place packed in and keys turned in. YEP! They hadn’t bothered even processing the application for full approval until the hour we were set to actually move-in, all while leading us to believe everything was just fine. They refunded the $300 deposit but not the $100 application fee. And when my boyfriend went in there in person to really get to the bottom of things, the manager sat in the other room and refused to come out and speak to him, apologize or address the ridiculous oversight in any way.
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