Mixed Bag
August 11, 2023 - Review from Apartments.com
So there were some significant issues with the apartment when I moved in. Ones that should have been disclosed (there was no way to miss them). This apparently is common, as I have spoken to other residents who have moved in to find issues that also should have been mentioned.
That said, once I spoke to the manager Isabel, she made sure the ones that could be were addressed and she really listened to me. Isabel gets 5 stars. She's great. That said, there were things she couldn't do; like change ...
the floorplan. The floorplan I was given when I moved had significant deviations from the one I moved into. I was told that was common. As they did not allow me to see the actual unit prior to move in (though I asked repeatedly, in person), this was an unpleasant surprise. And the issues that were able to be addressed caused me significant difficulties (at one point I had to move everything out of a room I had just moved into) and a lot of stress.
This apartment itself is significantly overpriced compared to similar ones in the area. There are a long list of fees they nickel and dime you for that should frankly be included in the rent ($9.00 pest control fee Really) And it bills itself as a luxury community. Since I have lived in many luxury apartments I can assure you... this is not the case. The appliances are the cheapest out there. The washing machine is brand new, cheap and is terrible. The stove is the most basic you can buy. And everything in the apartment from the very cheap flooring to the old toilets and old sinks are just 'economy' grade. The trash valet only takes one bag, and not even every day. Nothing in the actual apartment is luxury. Seriously. Nothing. Even the tile backsplash and counters, which are newer, are very outdated in style and were probably the cheapest available as a result.
That said, there were very few apartments with the things I wanted available in the area on the date I needed to move in. And Sarah, the leasing consultant, is very good at selling the community. And the community itself is quite nice. The grounds are well maintained the maintenance staff is friendly, responsible and competent. So I moved in.
Finally, there is a huge pest control issue. However, its endemic to the area an not limited to this property. I have friends in nearby communities that also have to deal with it. That said, most of them don't get charged a separate pest control fee. That service is included in their rent.
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Property Manager Responded
August 13, 2023
Hi, thanks for taking the time to leave some honest feedback. We appreciate it! Please reach out to us at (817) 267-5585 at your earliest convenience and we will do our best to resolve this with you.
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