ROACH INFESTATION!!!
May 17, 2025 - Review from Apartments.com
I got my keys and was informed that my unit had received service for pests.
I guess that was true but I saw roaches, dead & alive, all over the unit right away. I gave it a little time thinking the roach kill would kick in but it didn’t! So I informed the complex in Mid-March that my unit was still infested and they tried to blame the issue on my neighbor but stated that pest control would be able to come that Friday to fix the problem.
I was willing to be understanding and patient but even after ...
the 2nd pest servicing in a months time, the roach issue remained & got worse!!!
When I informed the office that I was moving out and about the ongoing infestation no one responded to my email on the matter. Then, days later, I received a bulk text message, while at work, that pest control was coming to my building that day. I immediately emailed to ask when the servicing would take place so that I could come put my dog away. No response. (I email so I have record of conversations for legal matters)
When I arrived home after 5, there was no documentation to show that my unit was serviced therefore it hadn't been.
I have a disgusting amount of video/photos with dates & time stamps of roaches ALL OVER since moving in! (Photos and video on the apartments Google page) They are crawling and pooping on the walls, in my freezer, FROZEN IN MY ICE CUBES, in my refrigerator, in my dog's water bowl, and my pantry, running around in the dishwasher on my clean dishes, and in my bedroom where I should be able to sleep peacefully and not with cotton balls in my ears!!!!!!
I am breaking my lease at the end of May & informed them within 30 days. However, I wont even be allowed to leave with any of my own furniture for fear of transporting roaches to my new residence which is already costing me more money!
The roaches are coming from within the walls so I have no doubt other residents in my building are also having the same unsanitary issue as I have delt with. I sought out legal advice on the matter and have been advised on what to do since it’s a tenants legal right to live in a pest free environment and that was NEVER the case for me.
I could list other things that make staying here not worth it but I’ll leave this post for my personal issue with the unit I was in and the VERY obvious attempt from the front office to avoid facing the fact that my unit is and always was infested with disgusting roaches and that they think “we will send pest control to you” will fix the problem.
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Property Manager Responded
May 30, 2025
Thank you for reaching out. We want all of our residents to enjoy clean, pest-free homes, and we are sorry to see that you have not been satisfied with our efforts. As you are aware, our vendor was unable to treat your home for pests since your dog was not secured at the scheduled treatment time. We would be happy to assist you with rescheduling if you would like. If you would like to discuss any of this further, we encourage you to contact us at gatewaymanager@gwrmanagementco.com for further assistance.
Max of 1. Reserved Spot.