Very Corrupted Apartment Management Practices
April 9, 2026 - Review from Apartments.com
I am writing to formally document my experience with the apartment management, which has raised significant concerns regarding their practices and accountability.
1. Lack of Walkthrough Inspection
Upon moving into the initial apartment, I was not given the opportunity for a walkthrough inspection. This omission appears to be a deliberate strategy to avoid accountability for existing conditions. Consequently, when I vacated the unit, management attempted to hold me responsible for damages and ...
repairs that were not my obligation.
2. Health Concerns Due to Mold
The initial apartment I occupied exhibited severe black mold, which posed serious health risks to both myself and my son. After enduring health issues directly related to this environment, I was compelled to advocate for a relocation to a different unit. While management eventually acquiesced, the subsequent apartment presented its own set of issues.
3. Condition of the Replacement Apartment
Upon moving into the replacement unit, I encountered several unacceptable conditions:
• Damaged Walls: The walls were in disrepair, requiring immediate attention. Despite requests, maintenance did not respond.
• Infestation: The presence of spiders and beetles created an unsanitary living environment.
• Unclean Kitchen: The kitchen was excessively greasy, necessitating the hiring of a professional cleaning service at my own expense.
4. Personal Efforts to Improve Conditions
In an effort to rectify these issues, I undertook cleaning and painting tasks myself, as maintenance did not provide assistance. While the carpet was newly installed, it was improperly fitted, leading to my son tripping and sustaining an injury.
5. Dispute Over Deposit
Upon vacating the property, I ensured that the apartment was left in a condition better than when I arrived. Despite this, management has claimed an additional charge of $110 for a damaged door and carpet cleaning services. I personally cleaned the new carpet before my departure, and it was free of stains. I have documented evidence, including photographs and videos, to support my case. Despite my requests for proof of the alleged damage, management has not responded to my inquiries.
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Property Manager Responded
June 5, 2026
Thank you for sharing your feedback. We are sorry to hear that your experience at the community was frustrating. We understand many of the concerns you experienced occurred under the previous management team, and after we took over management, our team worked to address and correct the issues you were unhappy with to help improve your experience moving forward.
Regarding your deposit accounting, our team also worked to ensure your deposit refund was properly credited. We apologize for any confusion or frustration surrounding that process. This is the first we are hearing that there may still be unresolved concerns, and we would be happy to speak with you directly to better understand the situation and answer any questions you may have.
Please feel free to contact our office at your convenience. We appreciate your feedback and the opportunity to improve.
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