Cockroaches & Non-Working Laundry Machine
January 21, 2026 - Review from Apartments.com
I signed a lease for a townhome on January 8th, 2026. When I moved in the washing machine was not working. I am still without a washing machine today - January 21st.
One of the toilets began leaking around the base all over the bathroom floor and it took 3 days to have that repaired.
The hot water heater makes extremely loud popping and banging noises. My first work order related to the hot water heather was ignored as "functioning normally." The reply for my second work order related to the ...
hot water heater was that it was just mineral deposits and could not be drained until warmer weather. I am truly afraid for the safety of my family.
Today, I found a dead cockroach in my crockpot.
All of this has happened in a little under 2 weeks.
I have asked for my lease to be terminated without penalty and all deposit money returned to me. The apartment is not in livable condition. I will update this review as the situation progresses. I do not advise that anyone lease here.
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Property Manager Responded
January 27, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced, especially regarding maintenance coordination and communication. Resident satisfaction and safety are our top priorities, and we regret that your experience did not reflect the level of service we strive to provide. Please know that your concerns have been shared with our team to ensure improvements are made to better address maintenance requests, communication, and overall resident experience. We truly appreciate you bringing these matters to our attention and hope that future residents benefit from the changes we implement.
Max of 2. Pets rent dogs/cats: $25 - $45/pet/month, Pets fee dogs/cats: $300 - $400. Second pet fee $150. Pet Rent & fees are based on Pet Screening Profile Results. Pet Screening portal: https://governorsquare.petscreening.com/.