I lived at GranBay Apartments for 14 months, always paid my rent on time, and yet the move-out experience was a nightmare. I moved out on August 7th, and they sent an email stating that I needed to pay 7 days of prorated rent by August 7th to avoid a late fee. I paid on August 4th, but they still charged me a late fee. After contacting them multiple times, they assured me the late fee would be removed, but they never did. Instead, I got a call from a collections agency. I showed the agency my
...emails with GranBay, and they agreed to remove the late fee.
They also charged me $110 for cleaning, even though I cleaned the apartment before I left. A representative from GranBay called and told me they would reduce the cleaning fee to $50, but they never followed through. When I spoke with the collector, they told me I had no proof for the cleaning fee reduction, though I had proof for the late fee. GranBay later claimed their standard cleaning fee is $130, plus $35 for bags left behind, so they considered $110 to be fair—despite what they had previously told me.
The property is also extremely noisy, especially around the pool area, with loud music every weekend, making it not family-friendly. Additionally, there are some sketchy neighbors. One time, the downstairs neighbor yelled at me from their balcony, telling me to be quiet when all I was doing was putting away groceries.
Overall, my experience with GranBay Apartments has been highly frustrating, and I would not recommend living here. The management is unprofessional, inconsistent, and doesn’t follow through on promises.
$350-$500/$150 additional.