Decent
March 2, 2024 - Review from Apartments.com
I've lived here for two years. The property is decent enough. They've responded to our maintenance requests in a timely manner, appropriate to the severity of the request.
Most of the staff is fine -- depends on who you deal with, but most are fine. They can be a little bit of a stickler for the rules, but that's typically what keeps a property decent. My only complaint in that regard is, if you get a compalint against you, they don't always ask for your side first before issuing a warning. I ...
think it would be more fair to hear both sides of the issue first.
I removed a star for that and because the trash situation needs to be remedied. Either bring in an additional trash compactor or empty it more than bi-weekly. And the dog park side gate is not secure. And it would be nice if the gym was actually available 24/7 like it used to be. But overall, I recommend it to friends and acquaintances.
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Property Manager Responded
March 8, 2024
Joanna, we appreciate your detailed feedback about your experience at Grand at Florence. It's great to hear that our team has been responsive to your maintenance needs. We understand your concern about the process of handling complaints and we will take your thoughts into consideration. Your feedback about the trash compactor, dog park gate, and gym hours are noted. We're glad to know that despite these issues, you would still recommend our community. Feel free to connect with us at sbenza@solomonorg.com or 859-372-0055 if you have any further comments. Thanks for your constructive input.
Max of 2. Monthly Pet Rent: $35 for one pet & $60 for two pets.