Can't get any help
July 10, 2025 - Review from Apartments.com
I would love to rate the apartment higher as when I moved in last year it was amazing. The office staff has been very pleasant, but unfortunately I'm rating as low as I am because issues that I'm having living here are not being addressed. If you want sleep and you get neighbors that do not follow quiet hours, you're just out of luck as the courtesy officer provided at night won't do much to help. Quiet hours don't even start until 10 PM (and they are written in the lease) so it's not like this ...
is something new that people have to follow. Also if you're looking for a place where the property manager actually responds to emails, well, this isn't the place for you.
I've sent multiple emails (with photo and video evidence of the complaints), complaints through the app, called multiple times a week (sometimes 2-3 times a night) and absolutely nothing has changed. I'm constantly being woken up or having to stay up all night because this problem has not been handled at all. Also I've had to through out a rug and am looking to have to redo outdoor chairs as the resident above me has allowed her dog to pee on us multiple times (we have covered porches and this has all been reported). I absolutely hate complaining as much as I've been these past few months, for the first half of our lease we just accepted the noise and tried to ignore it, but the constant banging above my head is driving me insane. Until the problems are addressed I would absolutely not recommend this complex.
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Property Manager Responded