Petty, uncaring, constantly frustrating
March 29, 2023 - Review from Apartments.com
They lied to us to get us to move in, claiming they had a spot underneath a long-time resident who is a non-smoker I had told them keeping windows open in Spring/Fall without smelling smoke is important to me). Actually I was underneath a porch-chain-smoker.
Very first day in the apt the A/C failed. Maintenance was upset at me that I called them after hours, even though it was the summer. Maintenance generally has barely been competent ever since their lead guy took another job a few months ...
after we moved in. E.g. I worked from home and often have to be on the phone with clients and have a kid who stays at home also, yet at one point was forced to work out of my living room for a month because the electricity went out in the office and they couldn't figure out how to fix it.
They refuse to let people drop off packages at the leasing office like every other placed I've lived has allowed, so we've had to tell people flat-out do not ship up things by USPS, because they'll end up back at the post office where lines are 1-2 hours long, all b/c Great Hills Apts forbids USPS to leave things right there.
There is insufficient coverage over the front porch, so whenever the rain comes down at any angle, it gets in the front door when we go in and out.
It took them nearly a year to get rid of wasps that were on our porch, with the excuse that "we're near the woods, so there's always going to be bugs". I ended up having to repeatedly spend money on sprays to deal with them myself b/c the complex simply wouldn't take it seriously. Then they let a nest go untreated right by the entrance to the front door of the leasing office and the mail room - I got stung by one while minding my own business. Only once it stung one of their own did they deal with it.
Many trees at the complex are leaning at a dangerous 30-50 angle with the ground, so every winter they come down and damage cars (and one nearly injured a person), but despite multiple complaints they have chosen not to be proactive about these - because they know they won't be held legally responsible for it.
After we had already signed our agreements, they changed the deal, cancelling our contract with our internet provider against our will, and giving us a worse deal that forced us to pay for cable we didn't want or use, and then forcing us to pay $25 a month (i.e. de facto raising rent without having to report it in their rent price) for "valet trash" that we don't use b/c the dumpster is a 20 foot walk away.
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Property Manager Responded
March 30, 2023
Thank you for taking the time to leave your feedback. We are sincerely sorry to see you are not completely happy with your experience in our community. We value all reviews and work hard to provide well-appointed apartment homes with exceptional amenities and outstanding service that is competitively priced. As always, our team will take these suggestions and discuss them to find ways to improve our resident experience. We appreciate all our residents and I welcome a direct conversation anytime to discuss your review. We would love the opportunity to turn your impression around.
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