We leased with Haven Pointe in October 2024, with move-in scheduled for December 14th. We were told the unit would be vacant by early November. A week before move-in, we asked for a walkthrough to plan furniture placement and avoid delays since we had movers scheduled at 8:30 AM. Our request was denied, asking us to return on December 13th. On December 12th, Britni, the property manager, said the unit was still under maintenance and couldn’t be seen until 11:00 AM on move-in day, forcing us to
...reschedule our movers to 11:30 AM.
When we arrived on December 14th, the unit was far from ready: food debris, dog and human hair, mismatched paint, holes in walls, dirty HVAC filters, and a strong wet dog odor. Maintenance and the cleaner made inadequate attempts to resolve issues. We had to clean cabinets and counters instead of unpacking.
On December 16th, Britni admitted the unit wasn’t move-in ready and offered $500 and a gift basket, but we felt one month’s rent was more appropriate. She promised cleaning, painting, and movers to relocate our belongings to an empty garage, but they were instead placed in a shared, smoky garage without a key provided. Movers arrived early, maintenance entered without notice or permission. Britni later gave us only 14 hours’ notice for painters, who didn’t cover belongings, causing damage. Corporate calls were promised but never made. Britni became dismissive, falsely claiming we refused the $500.
As of now, there’s been no resolution, and Britni continues to avoid accountability. Offering to release us from the lease is not a solution—we shouldn’t have to move again due to management’s negligence. At least one month’s rent is the bare minimum for three weeks of stress, wasted time, and an uninhabitable unit.
Haven Pointe’s poor communication and professionalism have been unacceptable, and we’ll continue advocating for fair compensation.
Max of 2. | Restrictions: Breed Restrictions.