Current Tenant with Neglected Maintenance Issues
April 25, 2026 - Review from Apartments.com
I am a current tenant in a 3 bedroom/2bath apartment, I have been here for approximately 30 years and recently within the last 2 years been dealing with poor maintenance requests. I am elderly now and feel neglected by the management and maintenance within the building. Over the past two years I have been waiting for repairs on several issues within my unit. I have plaster falling from the ceiling in the master bedroom, several windows are off track, and the window frames are broken allowing ...
the glass to falling out. Currently, I have been dealing with my master bathroom leaking from the ceiling and when maintenance came to check it, the portion of the ceiling with water damage fell down along with all the water within the ceiling upon the maintenance worker. There was mold present and had to be removed. Afterwards, the maintenance worker cut out the ceiling damaged drywall and left an opening in the ceiling that exposed the pipes and an opening to the apartment above me. They stated that the ceiling needs to dry out before it can be fixed. Therefore, maintenance stated they would be back to make repairs and replace the drywall then. The ceiling drywall was replaced but the leaked was not fixed. As a result, the ceiling drywall was removed again for the water leak. Now, repairs supposedly have been done to repair the leak. Currently, my ceiling has been exposed for 3 months, and no one has come to close the opening although I am constantly asking the management office. To make things worse, they have increased the rent and not offered me any compensation for my aggravation and loss of access to my bathroom. I have constantly been paying my rent on time and still been neglected of maintenance repairs. Therefore, I have been talking to family, and I am ready to leave and go to another apartment. I hate to move because I have been here so long and the price for rent has skyrocketed since COVID, but I feel that I have no other choice.
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Property Manager Responded
May 8, 2026
Jessica, we are truly grateful for your 30 years of residency with us, but we're sorry to hear that your experience has fallen short of your expectations. The upkeep of our homes is a top priority for our team and we regret that this has not been more evident to you. We would like to make this right immediately. Please reach out to our office directly so we can prioritize your repairs, address the condition of your home, and discuss how we can improve your situation. Your comfort and safety are our top priorities, and we want to ensure you feel supported and valued in your home.
Max of 2. Rent is per cat. Deposit is non-refundable. Must be spayed or neutered.