Family and Pet-Friendly Living with Room for Improvement
March 5, 2025 - Review from Apartments.com
I’ve been a resident here for about three years, and overall, the community is pretty peaceful. As a single mom who works from home with an elementary-aged child and a dog, the living space and area work well for us. I wanted to take my time before writing a review because I believe in being thorough—honest reviews help others make informed decisions.
Pros:
• Great Amenities for Dog Owners – My dog absolutely loves the dog park, and the dog spa has been a lifesaver, especially when bathing my ...
nearly 100-pound pup.
• Family-Friendly Features – My son enjoys the playground and tennis courts, which add to the community’s appeal.
• Top-Tier Maintenance Team – They are fast, friendly, and professional. Anytime I’ve needed something addressed, they’ve handled it efficiently.
• Convenient Location – Living close to my child’s school has made daily routines much easier.
Cons:
• Ongoing Gate Issues – The front gate has been broken more times than I can count, which is frustrating.
• Package Delivery Concerns – I’ve had several packages go missing, which is disappointing.
• Unfounded Noise Complaints – I’ve received courtesy emails about noise complaints that were completely inaccurate. This was my biggest issue because I don’t appreciate being falsely accused of something. Given that I’ve lived here for years without any issues, I would have expected a more thorough investigation rather than assumptions based on new tenants’ complaints. I respect my neighbors and believe in following the rules.
Overall, my experience has been mostly positive, but there are definitely areas for improvement. If management could address security concerns (like the gate and package deliveries) and handle tenant complaints with more diligence, this would be an even better place to live.
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Property Manager Responded
March 12, 2025
Dear Valued Resident, My team and I sincerely apologize for your recent experience at Hawthorne at Mirror Lake. Providing exceptional customer service is our top priority as part of the LIVE IT! experience, and we regret that we did not meet your expectations.
I have an open-door policy and would welcome the opportunity to discuss your concerns further. Please feel free to contact me at 470-279-4388 or stop by the business office at your earliest convenience. I look forward to hearing from you and working together to resolve any issues.
Kindest regards, Chelsea Montgomery
Max of 2. We are proud to be a pet-friendly community and are excited to welcome both you and your furry companions. In order to properly qualify your pet for occupancy or to simply certify that you will be moving into our community without a pet but under...