You can do WAY better
June 29, 2018 - Review from Apartments.com
I moved into Henrietta Highlands in June 2016. The rent seemed reasonable for what was included. It is now June 2018 and I deeply regret renewing my lease here.
The basements are disgusting. The basement storage is a joke of totally unsecured walls. The common areas of the building are horribly maintained. The carpeting is moldy, stained, and old. The stairway railing wiggles, the stairs do too, management allows tenants to leave personal items all over the outdoor areas and yards. Both doors ...
are not secure. I've complained numerous times about how they don't shut/lock properly. There are no peepholes in the apartment doors, so if someone random gets buzzed in you can't see who is now knocking on your door. The intercom to the door doesn't work.
I was promised before I moved in that my bathroom would have updates done. Nothing got fixed or updated. My first year here another tenant smoked in their bathroom ALL THE TIME. Most of the buildings are not non-smoking, and you get to enjoy the second hand smoke floating into the hallways under the HUGE GAP under the apartment door, or through shared walls and the bathroom venting. I have asthma and was getting sick EVERY DAY I showered. Management's solution was to just run my bathroom fan 24/7. I also had to have my bathroom fan replaced THREE TIMES before I got one that worked. Luckily those people moved. The second hand smoke has decreased but isn't totally gone. This is thematic of the care Morgan Management takes with their tenants.
The final straw was the lease renewal this year, and the latest notice I got yesterday about the addition of in-unit washer/dryer. Hurray! No more gross basement or paying to use machines that barely clean! WRONG. After raising rent, while removing previously included utilities (you now have to pay separately for trash, sewage, and water - which is NOT metered per unit), Morgan wants $50 A MONTH for you to RENT one of their washer/dryers for in your unit. That is $600 a year to have access to an appliance that should have been installed YEARS ago and should be included as part of the already too high rent. This will also decrease storage space to install them. Conditions of the building have decreased, maintenance is terrible, management doesn't return calls, snow removal was NON-EXISTENT, they've removed included utilities while raising rent, and now have the gall to ask $600 a year extra for you to rent an appliance. Do whatever you can to find somewhere better to live.
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Property Manager Responded
July 3, 2018
Hi, We are sorry to hear you have had these issues. We would like a chance to discuss this further. Please call us at (585) 334-1050. Thanks.
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